Frequently asked questions

FAQ - Shopping

We welcome you to browse all you like. In order to purchase online, you will be required to create an account with a user name and password. Creating an account is quick and easy, and we promise to never share your information with anyone.

Of course you can! You may order over the phone by calling 1-800-316-7669. Payment can be made over the phone, using Visa, Mastercard, or American Express.

We currently accept Visa, VisaDebit and Mastercard for payment at our online store. Our retail locations accept Visa, Mastercard, American Express, Direct Debit, and of course, Cash. We may require additional information from you if your credit card is issued outside of North America.

Yes, you can make changes to your order up until your order has been processed. Please contact us by phone or email and we will try to assist with any changes. Please note that not all changes can be guaranteed as the order may already be processed or alternative options unavailable. If your change cannot be made in time, please remember we have a great return policy, so most changes can be made after the order is received.

Generally, the answer is no, although some items may be featured on our website at a lower price or in special package deals. The same holds true at our retail locations.

When you place an order on our site we pre-authorize (put a hold) on the credit card for the amount ordered.  Once the order is processed and ready to ship we will the finalize payment and at this point charge your credit card.

You can check the availability of any item on our website by clicking “Check in Store Availability” on the item detail page, and it will let you know what location the product is at.  If you would like to have the product transferred to another location, please contact us and we will make it happen.

Yes, we will price match any online retailer in Canada. Please click herefor our price match guarantee.

From time to time, we offer discount codes to keep our customers stoked! All you need to do is enter the code at the checkout and your discount will automatically apply.  Note* Discount codes do not apply to already discounted products.

Discounts are only applied to valid items in your cart/order.  Certain products or brands may be excluded from any discount code promotion.  Discount codes are only valid for specific dates and we have the right to end the promotional period early without notice. Discount codes cannot be applied to orders after the order is processed and shipped.

If you live within Canada, you will pay sales tax based on the province that your order has been placed from. For example, if the shipping address on your account is on Ontario, you will be charged 13% HST. If you live outside of Canada, you will pay NO SALES TAXES.

We are currently shipping orders to the USA. Shipping cost for international orders is a flat rate of USD$30. Due to agreements we have with certain brands, we are unable to ship some brands to the USA. Please click here for a list of brands that we cannot ship to the USA.

We are here to help. We have knowledgeable staff who are more than happy to guide you through the process. If you have any questions, please do not hesitate to contact one of our expert customer service reps at 1-800-316-7669 or please email with your requests.

Not sure what to buy someone? A Boardroom gift card is the perfect gift. They are available in a variety of denominations and can be use in-store or online. Just purchase the gift card like any other product and we can have it shipped or hold it in store for the recipient to pick up and use.

You can check your balance at any time by visiting

Yes, we can order in products (if available) for you. Generally, the product must be from the current year and a brand we carry. Please email with your requests.

In accordance with our dealer agreements we cannot sell any of our products for the purpose of resale.  If we suspect that an order has been made for this purpose we will be forced to cancel the order.  Please help us to respect these rules and ensure the brands we all love stick around.

Still have questions?

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