Yes, please select “In Store Pickup” at check out. Your order will be ready to pickup at the selected location by 5:00 pm, the next business day. If you wish to have somebody else pick up your order, please mention that in the comments section.
Order subtotal up to $40.00: $8.99
Order subtotal up to $75.00: $11.99
Order subtotal over $99: Free
Generally, you will receive your order within 6 business days. If you have not received your order within this time period, please check the tracking information or contact us for assistance.
Cost will vary based on destination and size of package; freight will be automatically calculated during checkout if you have selected this method. This is a 2 - 3 business day service to most destinations within Canada.
Generally, you will receive your order within 6 business days. If you have not received your order within this time period, please check the tracking information or contact us and we will track down your shipment for you.
You should receive an automated email confirming your order has been shipped that includes your tracking number. You may also inquire about your order by calling 1-800-316-7669 or sending an email to: email@example.com.
Within Canada, we ship with FedEx, Canada Post and some 3rd party companies. US orders are shipped via Canada Post.
Yes, we do offer expedited shipping. The shipping options are displayed when you proceed to checkout. The cost will vary based on destination and size of package.
Once your order is shipped, we will send you an email with your tracking details so you can follow your package from our warehouse right to your front door.
Even though your order has been processed and shipped, it may take up to 48 hours for tracking information to appear on a carrier’s website. This is due to the timing of updates made by the carrier’s tracking system.
The first thing to do is contact the carrier your order was sent with and quote your tracking number that you received from us. If your items are unable to be located by the carrier, we will enquire from our end.
If for some reason you require your order to be cancelled please contact us by phone or email immediately to avoid the order being processed and shipped out.
We want to ensure your new prized possession gets to you in perfect condition. The boards come in a board sleeve, wrapped with packing paper, nose and tail bumpers and placed in an individual snowboard box.
No, due to shipping restraints, we are unable to set up your board before shipping. If you require assistance to set it up, please call us at 1-800-316-7669. We would be happy to help!
Yes, we ship to PO Boxes and General Delivery. Due to the increased risk we may require further information before processing the order. The customer assumes all responsibility for orders shipped to PO boxes or general delivery.