Order Help

 

Shopping

How do I shop at www.boardroomshop.com

Please, we welcome you to browse all you like.  In order to purchase from www.boardroomshop.com, you will be required to create an account with a user name and password.  Creating an account is really easy and only takes a minute.  We promise to never share your information with anyone.

 

Can I order over the phone?

Of course you can!  You may order over the phone by calling 1-800-316-7669.  Payment can be made over the phone, using Visa, Mastercard, or American Express.

 

What methods of payment do you accept?

We currently accept Visa and Mastercard for payment at our online store.  Our retail locations accept Visa, Mastercard, American Express, Direct Debit, and of course, Cash.  We may require additional information from you if your credit card is issued outside of North America.

 

Can I make a change to an existing order?

Yes, you can make changes to your order up until your order has been processed.  Please contact us by phone or email and we will try to assist with any changes.  Please note that not all changes can be guaranteed as the order may already be processed or alternative options unavailable.  If your change cannot be made in time, please remember we have a great return policy, so most changes can be made after the order is received.

 

Do you offer lower prices on your website than at your retail locations?

Generally, the answer is no, although some items may be featured on our website at a lower price or in special package deals.  The same holds true at our retail locations.

 

When is my credit card charged?

When you place an order on our site we pre-authorize (put a hold) on the credit card for the amount ordered.  Once the order is processed and ready to ship we will the finalize payment and at this point charge your credit card.

 

What store is my item at?

You can check the availability of any item on our website by clicking “Check Stock in my Local Store” on the item detail page and it will let you know what location the product is at.  If you would like to have the product transferred to another location, please contact us and we will make it happen.

 

Do you price match?

Yes, we will price match any online retailer in Canada.  Please click here for our price match guarantee.

 

How do I use a discount code?

From time to time, we offer discount codes to keep our customers stoked!  All you need to do is enter the code at the checkout and your discount will automatically apply.  Note* Discount codes do not apply to already discounted products.

 

What are the discount code terms and conditions?

Discounts are only applied to valid items in your cart/order.  Certain products or brands may be excluded from any discount code promotion.  Discount codes are only valid for specific dates and we have the right to end the promotional period early without notice.  Discount codes cannot be applied to orders after the order is processed and shipped.

 

Do I pay sales tax?

If you live within Canada, you will pay sales tax based on the province that your order has been placed from.  For example, if the shipping address on your account is on Ontario, you will be charged 13% HST.  If you live outside of Canada, you will pay NO SALES TAXES.

 

What if I am shopping from the USA?

All of our prices are in Canadian dollars.  You can easily find out how much an item costs in US dollars by using an online currency conversion calculator.  This one works well: www.xe.com/ucc/   Due to agreements we have with certain brands, we are unable to ship some brands to the USA.  Please click here for a list of brands that we cannot ship to the USA.

 

What if I am not sure what product would best suit my ability?

We are here to help.  We have knowledgeable staff who are more than happy to guide you through the process.  If you have any questions, please do not hesitate to contact one of our expert customer service reps at 1-800-316-7669 or please email info@boardroomshop.com with your requests.

 

Do you sell gift certificates?

Not sure what to buy someone?  A Boardroom gift certificate is the perfect gift.  They are available in a variety of denominations and can be use in-store or online.  Just purchase the gift certificate like any other product and we can have it shipped or hold it in store for the recipient to pick up and use.

 

How can I check my Boardroom Gift Card balance?

You can check your balance at any time by visiting www.givex.com/Merchant_pages/publicwebsite/terminal/terminalframes.htm

 

Can you order in a product for me that is not available on your site?

Yes, we can order in products (if available) for you. Generally, the product must be from the current year and a brand we carry.   Please email info@boardroomshop.com with your requests.

 

Reseller Policy

In accordance with our dealer agreements we cannot sell any of our products for the purpose of resale.  If we suspect that an order has been made for this purpose we will be forced to cancel the order.  Please help us to respect these rules and ensure the brands we all love stick around.

 

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Shipping & Delivery

Can I pick up my order from one of your store locations?

Yes, please select/choose which store you'd like to pickup your order from and “Pickup in Store” as your shipping option.  Your order will be ready to pickup at the selected location by 5:00pm, the next business day.  If you wish to have somebody else pick up your order, please mention that in the comments section.

 

How much will it cost to ship my order?

Regular Service:

Order subtotal is up to - $40.00                                                                                                                                  $8.99

Order subtotal is up to - $75.00                                                                                                                                  $11.99  

Order subtotal is up to - $100.00                                                                                                                                $14.99

Order subtotal is over - $100.00                                                                                                                                  Free

 

Expedited Service:

Your freight rate will be automatically calculated during checkout if you have selected this method.  This service is a 2 – 3 day service to most destinations within Canada.

 

How long will it take for me to receive my order?

Generally, you will receive your order within 6 business days.  If you have not received your order within this time period, please check the tracking information or contact us and we will track down your shipment for you.

 

How do I check the status of my order?

You should receive an automated email confirming your order has been shipped that includes your tracking number. You may also inquire about your order by calling 1-800-316-7669 or sending an email to: ordertracking@boardroomshop.com.

 

Who do you ship with?

Within Canada, we ship with Purolator, Canada Post and some 3rd party companies.  US orders are shipped via Canada Post.

 

Can I pay extra to have my order expedited?

Yes, we do offer expedited shipping.  The shipping options are displayed when you proceed to checkout.  The cost will vary based on destination and size of package.

 

Has my order been shipped yet?

Once your order is shipped, we will send you an email with your tracking details so you can follow your package from our warehouse right to your front door.

 

Why is my tracking information not available?

Even though your order has been processed and shipped, it may take up to 48 hours for tracking information to appear on a carrier’s website.  This is due to the timing of updates made by the carrier’s tracking system.

 

What happens if my items get lost in the mail?

The first thing to do is contact the carrier your order was sent with and quote your tracking number that you received from us.  If your items are unable to be located by the carrier, we will enquire from our end.

 

How do I cancel my order?

If for some reason you require your order to be cancelled please contact us by phone or email immediately to avoid the order being processed and shipped out.

 

How do you package boards for shipping?

We want to ensure your new prized possession gets to you in perfect condition.  The boards come in a board sleeve, wrapped with packing paper, nose and tail bumpers and placed in an individual snowboard box.

 

Can you set up my board before you ship it to me?

No, due to shipping restraints, we are unable to set up your board before shipping.  If you require assistance to set it up, please call us at 1-800-316-7669.  We would be happy to help!!!

 

Do you ship to PO boxes and General Delivery?

Yes, we ship to PO Boxes and general delivery.  Due to the increased risk we may require further information before processing the order.  The customer assumes all responsibility for orders shipped to PO boxes or general delivery.

 

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Warranties & Returns

What if I’m not stoked on my purchase?

The Boardroom offers a 30 day performance guarantee.  If you are not completely satisfied with the purchase that you made, please call 1-800-316-7669 or email info@boardroomshop.com and we will swap the product for something more suitable or offer you a full refund. **Please note that the customer will be responsible for all shipping costs related to the return.

 

What if my product is faulty?

All items we carry are warranted by the manufacturer against manufacturing defects.  In order to return a product under warranty, you must call us at 1-800-316-7669 to obtain a Return Authorization Number.  We will also review your warranty claim at this time to give you an idea of whether your product will be replaced or repaired, under the manufacturer’s warranty policy.  Please email warranty@boardroomshop.com.

 

You sent me the wrong item!!!  What do I do now?

We are terribly sorry!  Please call us at 1-800-316-7669 or email us at info@boardroomshop.com so we can resolve the issue, ASAP.

 

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 Technical

What if I find a misprint or an error on the website?

We do our best to ensure that we provide you with the most up-to-date and accurate information.  However, in the event that you do see any typos or errors on our website, please let us know and we’ll make it right.  You can contact us by phone at 1-800-316-7669 or by email at info@boardroomshop.com.  We greatly appreciate your feedback.

 

I am not receiving your email newsletters.

If you are not receiving our email newsletters, you could be missing out on great deals and events.  One of the most common reasons for this is that your email software is marking emails as spam.  To rectify this, please add newsletter@boardroomshop.com to your address book.

 

I placed an order but never received an email confirmation?

If you did not receive a confirmation email after placing your order then you may have entered your email address incorrectly.  Another reason is that the email was directed to your spam folder.  Please check this and if you are still unable to locate it contact us and we will happily investigate.

 

What if I’m having issues with your website?

We strive to have our website run as smooth as possible.  If for some reason, you are having issues, please restart your computer as this generally fixes everything.  If the problem persists, please contact us at 1-800-316-7669 or at info@boardroomshop.com.

 

Is ordering over the internet safe?

The security of your information is our top priority.  Our shopping system uses the latest SSL (Secure Sockets Layer) technology, making it extremely difficult for your data to be intercepted by an unauthorised party.  When imputing your payment information and sending this information to our server, you will notice that the “http://” in our web address has changed to https:// and a small icon of a lock will show up somewhere in your browser interface.  You are now communicating with our server using SSL technology.  Your computer encrypts your information that only our server can understand (decrypt) and the same applies to the information our server sends back to your computer.  Our server has a secure certificate installed that is issued by a company that verifies our company information for your security.  This information is passed to your computer, which then allows for the secure information exchange to occur.  Clear as mud?  Just know that it is very safe to order through our website.  That main concern in purchasing over the internet is dealing with reputable companies and The Boardroom is definitely one of them.    

 

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Account Details

How do I join www.boardroomshop.com?

It is very easy to sign up and gain access to all the benefits of being a member.  Just click “Sign Up” at the top right corner of our website and follow the easy steps to becoming a member.

 

What are the benefits of creating an account?

Creating an account gives you quick access to your saved addresses, your order history, and your tracking information.  Creating an account also makes it quick and easy to initiate returns and check for special offers.  You are able to create wish lists and events for a gift registry which you can then send to others.  You will also be the first to know when we have sales or contests by receiving our newsletters.

 

What if I forget my login information?

Forgot your password?  Enter the user name that you used to register your account and we will send you an email with your password in it.

 

How do I change my account details?

Just sign into your account and you can make any changes to your profile that you need to.

 

Reseller Policy

In accordance with our dealer agreements we cannot sell any of our products for the purpose of resale. If we suspect that an order has been made for this purpose we will be forced to cancel the sale. We need to respect, and abide by the agreements we've made with our vendors. Please help us respect these rules as well.

 

Terms And Conditions Extra Info.

We reserve the right, at any time after receiving your order, to decline and cancel your order for any reason. We reserve the right, at any time after receiving your order to supply less than the quantity you ordered of any item. We will always try to contact you in this scenario. We may need to verify any information you provide and occasionally will ask for additional information before processing your order. Item availability and prices of all products sold at boardroomshop.com are subject to change without notice. We reserve the right to limit quantities on certain items.

 

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