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Is ordering over the Internet
safe?
Security of your information is our top priority.
Our shopping system uses the latest SSL (Secure Sockets Layer) technology,
making it extremely difficult for your data to be intercepted by
an unauthorized party. When inputting your payment information and
sending this information to our server you will notice that the
'http://' in our web address has changed to 'https://' and a small
icon of a lock will show up somewhere in your browser interface.
You now are communicating with our server using SSL technology.
Your computer encrypts your information that only our server can
understand (decrypt) and the same applies to the information our
server sends back to your computer. Our server has a secure certificate
installed that is issued by a company that verifies our company
information for your security. This information is passed to your
computer, which then allows for the secure information exchange
to occur. Clear as mud? Just know that it is very safe to order
over the Internet. The main concern in purchasing over the Internet
is dealing with reputable companies and The Boardroom is definitely
one of them!
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Payment Methods
We currently accept Visa and Mastercard for payment
on our online store. Our retail locations accept Visa, Mastercard,
American Express, Direct Debit and of course, cash.
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Phone Orders
You may order over the phone by calling 1-800-316-7669.
Payment can be made over the phone using either Visa, Mastercard
or American Express.
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Lower Prices on the
Website?
Generally the answer is no although some items
may be featured on our website at a lower price or in special package
deals. The same holds true to our retail locations.
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Product Guarantees
and Warranties
All items we carry are warranted by the manufacturer
against manufacturing defects. In order to return product under
warranty you must call us at 1-800-316-7669 in order to obtain a
Return Authorization Number. We will also review your warranty claim
at this time to give you an idea whether your product will be replaced
or repaired under the manufacturers warranty.
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Do I pay sales tax?
If you live in Canada you will pay GST (currently
5.0%) and if you live in British Columbia you will pay both GST
and PST (currently 7.0%) for a total of 12.0%. If you live outside
of Canada you will pay NO SALES TAXES.
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How do I check on my
order?
You may inquire about your order by sending an
e-mail to ordertracking@boardroomshop.com.
This is recommended as it is generally faster than calling in to
enquire.
Information for US Customers
All of our prices are now in Canadian dollars. You may easily find out how much products cost in US dollars by going to a currency conversion calculator. Here is one for you to use: XE.com Personal Currency Assistant. All of our US shipments leave from our US warehouse in Blaine, Washington by domestic UPS or US priority mail delivery.
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Shipping Methods
Canadian Orders will be shipped by Purolator
or Canada Post Expedited Parcel depending on your order and location from our warehouse in Vancouver, BC.
US orders will be shipped by UPS ground or by USPS priority mail
depending on your order and location from our warehouse in Blaine, WA.
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How much does shipping
cost?
Canadian & US Orders (all funds in CDN dollars)
Order Value
(before applicable taxes) |
Shipping Cost
|
| $0-39.99 |
$9.00
|
| $40-98.99 |
$12.00
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| $99 + |
FREE!
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How long until I get
my order?
Generally you will receive your order within
6 business days. If you have not received your order within this
time period, please contact us and we will track down your shipment.
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Policies
Privacy Policy
We guarantee that your contact information will
not be intentionally disclosed, rented or sold to any other third
party or company.
Personally Identifiable Information
We collect information that can personally identify
you in order to process your order or include you on our e-mail
newletter list. Information collected solely for ordering purposes
may include your name, shipping and/or billing address, daytime
and/or evening telephone number, credit card information or other
payment details and e-mail address. Information collected for use
in our e-mail newsletter program will include your e-mail address
and may include your name, general location (i.e.: city, State or
Province, or Country) and other preference information input by
you at the time of newsletter signup.
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Refusal Policy
The Buyer may be subject to no less than a twenty
percent (15%) restocking fee, shipping charges, and any losses incurred
by Seller if a package is refused or returned without prior authorization.
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